In fact it’s a softly quiet
Monday. There is no rain, no wind and
low humidity. Even though the morning
sun is only periodically changing the pallor of the outdoors from gray to sun
bathed, it appears weather-wise we’ll have a fine day.
GE will most likely call soon
to arrange for their Authorized Technician to come see about my once revered
washing machine.
Just two years ago I splurged
to make the purchase. It was a top-notch
appliance as advertised everywhere top-notch washing machines are
advertised. Although, I’ll admit, from
the beginning the bright and beautiful household necessity (as far as I’m
concerned) was a puzzle to me.
It is my first front
loader. It’s an environmentally
efficient machine. I had not become
happily accustomed to the smaller amount of water it took to clean a load of
dirty laundry. I was far from confident
it used enough water to get grungy garb, linen and any filthy stuff really
clean. But it did. Modern was nice! (It had replaced a 15 – 20 year old washer.)
Then six weeks ago it stopped
working. The tiny bit of water came into
the contraption but after less than two revolutions of the tub, it stopped!
Devastation came into my being and hasn’t left.
I mean, this was not a cheap item.
And, nope, I did not buy the warranty insurance.
I’m one of those who practice
putting my money where my confidence is – with the manufacturer. The warranty included in the purchase price was
for a year. That’s enough. “Mr./Mrs.
Major Corporation, I know the quality of the product you put out
in the market place. I’m not wasting my
money paying a premium to take it home and use it for more than a year – simply
for peace of mind.” To date, I had not
been burnt. Now, I have. I’m faced with the possibility of paying
almost 50% of the purchase price to get it running again.
I’m appalled from two
perspectives. Number One being the
manufacturer let me (a faithful consumer) down by shipping, to sell to me or you, a machine
with a defective part. I say a defective part took my washing machine off the job. Number Two is the obvious, in the future I
must ‘say yes’ to the passionate sales associate making the energetic case for
me to purchase the warranty insurance. It
doesn’t matter that I’ve spent an inordinate amount of effort and time
researching to select and locate the best
product to hand over my hard earned money to own. I will pay additional to make certain I will
not pay even more for it to work beyond a year.
I think my learning from this
experience is -- the best is not good enough.
Tears are coming into my
eyes.
(And, I know, this problem of
mine is nothing – on any level,
considering the mind-boggling issues in our problem intensive world.)
But . . . .
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